AI Engineer

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AI Engineer

Kaizo combines the appeal of Gamification with the power of AI to boost the performance of Customer Support teams. 

FULL-TIME · BEIRUT

A Bit About Us

Co-founded by Dominik Blattner and Christoph Auer-Welsbach, Amsterdam-based Kaizo aims to actively guide employees towards achieving their goals and making an impact in their companies. Kaizo builds a performance management platform for customer support teams that uses gamification and AI to improve operational efficiency, elevate teams' performance and retention with actionable OKRs. 

Our cloud-based SaaS product Kaizo is available worldwide for customer support teams on Zendesk marketplace. 

- Since its release, Kaizo has held its place amongst the top 10 rated apps in the marketplace and gained thousands of users on the platform. 

- Kaizo has been named in Forbes list of Top 25 Machine Learning Startups To Watch In 2020


Where We Are Going

We believe gamification in a product delivers exceptional value, especially in combination with Artificial Intelligence and applied to analytics for Customer Support agents. Where products usually lack a clear storyline for users to jump into, Kaizo combines these elements to provide a ready-to-use environment for performance management.

With Kaizo, you join our passion to unlock business value by creating an exceptional gaming experience in a professional workspace so our clients can achieve their performance goals, have more productive and engaged team. 


Why this role? 

  • Make a massive impact on the company. We are growing fast, and over the next year, we will go much, much bigger. As a data scientist, you will have an awesome opportunity to help us get there by building new features for our product.
  • Broaden your skills. Being a part of an early-stage startup, we sometimes need to wear many hats. You’ll get experience with scaling a startup and building a product.
  • Learn fast. Kaizo is developing at an extremely high speed and you will be able to take on new challenges and learn.
  • Join us at a magical time. We’ve achieved a lot with a small team, which will allow you to experiment and be creative.


Your job will be

We are looking for an AI engineer that will help us build, test, and deploy AI models, as well as maintain the underlying AI infrastructure. Your primary focus will be using machine learning in a software development life cycle, automating the infrastructure used by the Data Science team, developing internal A/B testing procedures and building high quality prediction models integrated with our services.

This position is for engineers who have strong interest and good experience in artificial intelligence, machine learning and related technologies.  

You will also be focused on:

  • Understand the business problem, challenges of existing technologies and areas of application for AI technologies.

  • Coordinate between Data Science team and Software Development team

  • Identify and choose the right AI technique for solving problems and formulate AI approaches for development

  • Automate infrastructure used by the Data Science team

  • Convert machine learning models into APIs so that other applications can access them

  • Test and deploy AI models

  • Monitor model(s) performance and advise any necessary DevOps changes

  • Improve and extend the features used by our existing systems

  • Communicate results and ideas to key decision makers


What you bring to the table:

  • Minimum 3 years of experience in software development

  • Proficiency with a deep learning framework such as TensorFlow/Keras or PyTorch

  • Proficiency with Python and basic libraries for machine learning such as scikit-learn and pandas

  • Experience in agile software development or similar methodologies

  • Experience in using one or more of the following tools and technologies: Google Cloud Platform, Github, Docker, Kubernetes, Jenkins, MongoDB, Elasticsearch

  • A drive to learn and master new technologies and techniques

  • Data-oriented personality

  • Demonstrate a high sense of responsibility

  • Excellent written and verbal communication skills for coordinating across teams


What We Bring to the Table

You will work with some of the best global talent to build a tool used by great companies like Marleyspoon, Soundcloud, Tripaneer or WeTransfer. You will be part of a team of diverse and passionate people with a culture that empowers great work.

We do everything to make sure you feel motivated and supported by offering:

  • Surrounding you with great mentors and advisors

  • New laptop & tools

  • Investment into your personal development

Our Customers