Content Strategist

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Content Strategist

Kaizo combines the appeal of Gamification with the power of AI to boost the performance of Customer Support teams. Join our team at the exciting stage of accelerated growth and help us enhance our brand with insightful content. 

Full-time · Amsterdam

A Bit About Us

Kaizo aims to actively guide employees towards achieving their goals and making an impact at their companies. 

We are building a performance development platform for customer support teams that leverages gamification and AI to improve operational efficiency, elevate teams' performance and retention with actionable goals. We are a product-led, fast-growing SaaS company with a diverse team and a globally active customer base.

Some facts:

  • In March 2020 Kaizo announced $3 million in a seed round of funding co-led by Gradient Ventures — Google’s AI venture fund — and French VC Partech Partners.
  • Kaizo has been featured in Forbes list of Top 25 Machine Learning Startups To Watch In 2020.
  • Kaizo has held its place amongst the top 10 rated apps in Zendesk marketplace (out of more than 1,000) since one month after release and onwards and gained thousands of users on the platform. 
  • Our content marketing approach already delivers stellar results, which has also led to the creation of the Global Customer Support Heroes community. With it we are actively driving the industry change forward and help every stakeholder to engage and have a more meaningful work life.

Why This Role?

  • Make a massive impact on the company. We’re focusing on inbound marketing so as a Content Strategist you will play a key role in growing our audience and building the Kaizo brand. You will be not only able to impact all aspects of our marketing funnel, including content writing, email marketing, website copy, PR or educational content, but we expect you to challenge the status quo.

  • Broaden your skills. Being a part of a growing startup, we sometimes need to wear many hats. You’ll get experience with growth marketing, customer engagement and scaling a startup overall.

  • Learn fast. You will be able to take on new challenges and learn. We're actively supporting the acceleration of your learning with our internal coaching system.

  • Join us at a magical time. We’ve got traction and found product-market fit with a team of 20 people, which allows you to experiment a lot, be creative, and take Kaizo with us to the next level.

Your Job Will Be

  • Write compelling and clear content for a wide range of materials, including web pages, marketing campaigns, social media, email campaigns and more that attract customers at all ends of the funnel
  • Work close with Business Development and Customer Success teams to build true customer loyalty with the most inspiring & relevant automated campaigns
  • Build and implement social media strategy, grow Kaizo social media profiles with a strong focus on LinkedIn
  • Utilize content analytics dashboard to make data-driven decisions
  • Translate technical functionality of the product into smart, effective marketing copy

What You Bring to the Table:

  • 3+ years of experience on the content team at a startup or design agency

  • Native English copywriting skills
  • Ability to leverage the technical knowledge of others in your work and collaborate with other teams
  • Thrive in a fast-paced environment that runs on rapid iteration
  • You’re at your best when working in collaborative, diverse teams
  • Based in or able to travel to Amsterdam on a daily basis
  • Permission to work in the Netherlands
  • Available full-time (at least 40h per week)
  • Experience in growing LinkedIn profiles will be a plus

What We Bring to the Table

You will work with some of the best global talent to build a tool used by great companies like Footlocker, MarleySpoon or WeTransfer. You will be part of a team of diverse and passionate people with a culture that empowers great work.

We do everything to make sure you feel motivated and supported by offering:

  • Teamwork & fun perks when full remote work is required (weekly team games & drinks, morning coffee chats and more)

  • Flexible working hours and unlimited holiday policy

  • Surrounding you with great mentors and advisors

  • Free lunch (even while working from home)

  • New laptop & tools

  • Investment into your personal development

  • Workation (2019: Tuscany, 2020: Unknown yet)

Our Customers